Focus First Federal Credit Union
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1546 Lyell Avenue
Rochester, NY 14606
Phone (585) 458-9220



Dear Credit Union Member:

This page is intended to provide you with information about one or more accounts offered by the Credit Union. It contains rules which govern your account(s) with us. Please read this carefully as you are entering into a binding agreement with the Credit Union. If you sign an Account Agreement Card and use your account after you read this it means you understand and agree to these rules. Much of our relationship with our members is governed by our bylaws and by state and federal law, both of which may change from time to time.



The USA Patriot Act was established to protect you, your family, and our country from terrorism by preventing the funding of terrorist organizations. This law requires that we obtain, verify, and record information that identifies each person who opens an account. We must also verify the identity of non-members added as joint account members or co-borrowers. In addition to verifying identification, in some cases, the Credit Union must also keep copies of the documents used to verify your identity. Any copies of documents used to verify identity will be secured in compliance with the Credit Unions Privacy Policy.

Existing members may also need to furnish copies of any documents used to verify their identity when requesting new accounts or services. If you have any questions, please contact a member service representative.

The Credit Union reserves the right to waive the enforcement of any of the terms in this Agreement with respect to any transaction. Any such waiver would not affect the right of the Credit Union to enforce any of its rights with respect to other members, or to enforce any right with respect to a later transaction with this member.

As used on this page, the word "we" means the credit union and the word "you" means the account holder. Words and phrases used here should be interpreted so that the singular includes the plural and the plural includes the singular (except where we clearly intend otherwise).

DEPOSITS - Any non-cash item deposited to your account (including items drawn on us) will be given provisional credit only until collection of the item is final. We are not responsible for transactions initiated by mail or outside depository until we actually record them. All transactions received after the close of business on a business day we are open, or received on a day in which we are not open for business, will be treated and recorded as if initiated on the next business day that we are open.

WITHDRAWALS - GENERALLY - Any one of you who signs in the space designated for Signature on the Account Agreement Card may withdraw or transfer all or any part of the account balance at any time. Each of you authorizes each other person signing the Account Agreement Card to endorse any item payable to you or your order for deposit to your account or any other transaction with us (until we receive written notice to the contrary). We reserve the right to refuse any withdrawal or transfer request which is attempted by any method not specifically permitted, which exceeds any frequency limitation or violates any minimum or maximum dollar limitation. We will use the date a transaction is completed by us (as opposed to the date you initiated it) to apply any frequency limitations. Withdrawals will first be made from collected funds, and we may refuse any withdrawal request against uncollected funds. The credit union usually allows regular Share Account funds to be withdrawn at any time without previous notice, but reserves the right to demand 60 days notice of withdrawal.

FEES - The Credit Union has the right to charge fees in connection with its services. These fees may change from time to time. Listed below is a current fee schedule or you may obtain a printed copy at the Credit Union.You will receive a written notice of any changes.

Fee Schedule
Non-Sufficient Funds $30.00
Stop Payment Fee $25.00
Return Deposited Item $30.00
Account Maintenance Fee $1.95/month
Check Protest $17.00
Check Copies $2.00
Balance Checking Account $12/hr.
Returned Mail $5.00
Copy of Monthly Statement $2.00
Research $15/hr.
Legal Compliance $5.00
Share Transfer Overdraft Protection $5.00
Bank Check Re-deposit Fee $3.00
Bank Check Fee ( 1 per day) No fee
(Each additional per day) $5.00 ea.
Loan Payment Book Replacement Fee $10.00
Visa andVisa®Debit Card Replacement fee $5.00
Visa Balance Transfer Fee $5.00
Holiday Club Early Withdrawal Fee $5.00
Early Account Closure Fee (If closed within 180 days) $5.00
Installment Loan Late Fee $30
Overdraft Line-of-Credit Late Fee $30
Home Equity Loan Late Fee $30
Visa Late Fee $25
Home Equity Line of Credit Late Fee $30
Abandoned Property Escheatment $30
Share Certificates (CDs) Early Withdrawal Penalty 6 Month CD - 90 days interest
12 month and longer terms - 120 days interest
Bill Pay Enrollment Fee $5.00
Bill Pay Transactiion Fee $.50 ea (after the 15th monthly transaction)
Misc. Bill Pay Fees:  
Overnight Fee $14.95
2nd Day Fee Standard - $9.95
Economy - $4.95
Charitable Donations $1.99
Gift Pay $2.99
Effective 12/3/2012

DIVIDENDS - Dividends are paid from available earnings. The rate and method we use to calculate dividends may change from time to time.

LIABILITY - Each of you agrees, for yourself (and the person or entity you represent if you sign as a representative of another) to the terms of this account and the charges that we may impose. (If you have any questions about the charges that may be imposed please ask us.) You authorize us to deduct these charges directly from the account balance as accrued. You also agree to pay additional reasonable charges we may impose for services you request which are not contemplated by this agreement or your account. If you have any questions about the charges that may be imposed please ask us. You authorize us to deduct these charges directly from the account balance as accrued. Each of you also agrees to be jointly and severally liable for any account deficit (resulting, for example, from charges imposed, overdrafts, or items cashed or deposited that are returned unpaid) whether caused by you or another individual authorized to withdraw from your account, together with the costs we incur to collect the deficit including, to the extent permitted by law, our reasonable attorney’s fees. In addition the member waives the right to a jury trial in disputes concerning their accounts with the Credit Union.

MINIMUM MEMBERSHIP REQUIREMENT - To be and remain a member of this credit union, you must subscribe to at least one share. Opening balances may differ between accounts. Your membership will terminate if you withdraw all your shares.

LIENS OR GARNISHMENT OF YOUR ACCOUNT(S) - Under the Federal Credit Union Act (12 U.S.C. Section 1757(11), the Credit Union has the right to impress and enforce a statutory lien against your shares and dividends in the event of your failure to satisfy a financial obligation to the Credit Union. The Credit Union may enforce that right by applying the balance of shares and dividends in your account(s) at that time of that default in order to satisfy your obligation. We may exercise this right without further notice to you. However, shares that you have in any account that would lose special tax treatment under any law, if subject to this interest, are excluded from this interest.
Set off is the right of one who is indebted to another to reduce or eliminate the indebtedness by charging against the debt any amount which his creditor in that transaction may owe him in another transaction as borrower, guarantor, or otherwise. The Credit Union may use the account to pay the debt even if withdrawal results in an interest penalty or dishonor of subsequent drafts.
Any garnishment, levy or execution against the account is subject to the Credit Union's right of set off and security interest. If garnishment, levy, or execution is brought upon the account, the Credit Union may refuse to allow any withdrawals until the dispute is resolved. In such a case, the Credit Union will not be liable to the member, even if paying the money to the third party leaves insufficient funds to cover outstanding drafts. All expenses in responding to a court order are chargeable to the member.

ACCOUNT TRANSFER - No account may be transferred or assigned without prior written consent.

DIRECT DEPOSITS - If, in connection with a direct deposit plan, we deposit any amount in an account which should have been returned to the Federal Government for any reason, you authorize us to deduct the amount of our liability to the Federal Government from your account without prior notice and at any time, except as prohibited by law. We may also use any other legal remedy to recover the amount of our liability.

JOINT ACCOUNT OWNERSHIP - Any account in 2 or more names, that is payable to either of the named persons, or to any survivor, will be treated as a joint account provided that all the account holders have signed the account agreement card. A joint account creates a legal form of ownership which is called a "joint tenancy." Each joint owner named on the account, who has signed the signature card, is considered to be an owner of the account. Every owner has an equal and undivided interest in all monies deposited into, and any interest earned on, the account even though he or she may not have owned the monies originally. This means that while all the owners are living, we, the Credit Union, may honor withdrawal requests, checks or orders drawn by any owner for part or all of the monies in the account. The Credit Union may do this without giving notice to or receiving the consent of the other owner(s), unless we first receive a written notice signed by any owner directing the Credit Union not to pay or deliver any part of the joint account. If the Credit Union receives such a notice, we may require written authorization from all owners before we allow any payment or a transfer from the account. This written notice does not prevent us from making, or make us liable for, any payment from the account to any third party or us, as described above.

ADDITIONAL RULES FOR CHECKING ACCOUNTS - The word item will mean a check and any other means of deposit or withdrawal. (For example, an item could be a check deposited to or written on an account, or an electronic deposit to, transfer, or withdrawal from an account.) The following rules apply to our checking accounts:

FORMS - You must use only approved checks to withdraw funds from this type of account. Withdrawals by electronic funds transfer, using your ATM or VISA® Debit Card are also available. Limits regarding the use of these cards are explained in the EFT section of this information.

OVERDRAFTS - We are under no obligation to pay an item which exceeds the balance in your account. If however, we do pay such an item, you are still responsible for the overdraft and any fee we may impose for it.

PAYMENT OF CHECKS - We may pay a check on whatever day it is presented for payment, not withstanding the date appearing on the check. If a member dies or is adjudicated incompetent, the Credit Union retains the reasonable opportunity to act on it. Even with knowledge, the Credit Union may, for ten (10) days after the date of death, pay checks drawn before death unless ordered to stop payment by a person claiming an interest in the account. The Credit Union is protected from liability when it continues to honor a member's check even though it has received notice of an adverse claim to the account. Unless the Credit Union is served with an appropriate court order or the claim provides the Credit Union with indemnity (at a level acceptable to the Credit Union) it may ignore the adverse claim.

PAID CHECKS - Paid checks will not be returned to you. We will make photocopies available to you of specific paid checks upon your request. A fee may be imposed for each check copied.

STOP PAYMENTS - You may stop payment on a check drawn on your account. An oral stop order is effective for only fourteen (14) days and must be followed up with written notice that is effective for six (6) months. The Credit Union will not honor a stop payment order on an Official Check. You must inform the Credit Union of the exact amount of the check, the number of the check, and the number of the account. Also, the Credit Union is entitled to a reasonable period of time following the stop order to notify its employees. A fee will be charged for this service.

WRONGFUL DISHONOR - If we dishonor a check by mistake, our liability is limited to actual damages proved. The Credit Union retains the right to pay or dishonor a check more than six (6) months old without prior notice to the member. The Credit Union retains the right to disregard information on the check other than the identification of the payor, payable through bank, payee, and the amount. Language on the check such as "void if not paid in 30 days" or "not good in excess of $100.00" or the like, will not be honored.

STATEMENTS - The Credit Union will mail statements monthly to the member. The member is expected to examine the statements carefully and reconcile the account. If there are any discrepancies, the Credit Union should be notified immediately, as the statement is considered correct unless the Credit Union is notified within sixty (60) days of the member receiving the statement of any errors. A fee will be charged for reproduction of a statement or account history other than the current processing cycle.

TERMINATION OF ACCOUNT - We may close your checking account at any time by mailing you a notice with a remittance for the balance less an Involuntary Closing Fee. We are not liable for refusing to pay any check presented after an account is closed.

LIABILITY - The member may terminate the relationship upon written ten (10) day notice. The termination, however, does not release the member from payment of accrued fees or liability for checks in process, and entitles the member to the return of the balance less any appropriate debt items.



SCOPE OF AGREEMENT - This Agreement describes the terms and conditions that govern Electronic Fund Transfer transactions at Focus First Federal Credit Union (the "Credit Union"). In this Agreement, the words "you," "your," and "yours," refer to the member who has access to Electronic Fund Transfer Services. The words, "we," "our" and "us" refer to the Credit Union.

TYPES OF ELECTRONIC FUNDS TRANSFER (EFT) AVAILABLE - The following summarizes the types of EFT services the Credit Union offers. You must sign up separately for each service requested. Therefore, some of the following may not apply to you at this time, but may apply to you at some time in the future.

A. Online Account Access - To gain access to the World Wide Web and FFFCU-CONNECT you will need your account number (shares or checking) and a temporary personal identification number (PIN) that has been assigned by FFFCU and mailed to you via the U.S. Postal Service. The first time you log on with this temporary PIN, you will be prompted to change the PIN to one that you create. Once you have done this, you may perform transactions at any time, twenty-four hours a day, 7 days a week. Using FFFCU-CONNECT, you will be able to: inquire about balances, transfer funds between accounts, make loan payments, transfer funds between different account numbers, view E statements and other documents, request a check be mailed to you, as well as other services.

WITHDRAWAL (BY CHECK) TRANSACTIONS - If you perform a withdrawal using FFFCU-CONNECT, you are requesting a check disbursement of funds to you from your shares or checking account. The check will be payable to the primary name on record for the account from which the funds were withdrawn and will be mailed to the address shown on our account records. Allow at least three (3) business days from the processing date of the transaction to receive your check in the mail.
If you wish to make deposits to another member’s account, you must sign up for this option by going to the Transaction section and then clicking on the Cross Account Transfer link. Your information will be submitted, via email, to our member services representatives. If you request it, an email notification will be sent to you confirming that the accounts are set up to receive cross account transfers.

B. Pre-Authorized Deposits - You can arrange to have amounts which are regularly paid to you, (i.e. social security, pension etc.) deposited directly to your account. You may call us at (585) 458-9220 to find out whether or not a pre-authorized deposit has been made.

C. Electronic check conversions - A check written by you can result in an electronic funds transfer. This can happen in several ways. For example:

  • You can purchase goods or pay for services and authorize a merchant or service provider to convert your check into an electronic funds transfer which will allow the merchant to immediately debit your checking account or,
  • At the time you offer a check to a merchant or service provider, you may be asked to authorize the merchant or service provider to electronically collect a charge in the event the check is returned for insufficient funds. Paying such a fee electronically is an electronic funds transfer.
  • Your authorization to make these types of electronic funds transfers may be expressed in writing or implied through the posting of a sign by the merchant.

D. Visa® Debit - Automated Teller Machine (ATM) - You may use your Visa® Debit Card to withdraw cash or purchase goods and services at financial institutions and merchants that accept Visa®. Some of these services may not be available at all terminals. If you use an ATM terminal that we do not own and operate, you may also be charged a fee by the owner of the ATM terminal. This fee, called a surcharge, will be disclosed to you by the ATM-owning institution before you complete your transaction. You may cancel the transaction at that time. If you agree to complete the transaction, the amount of your transaction plus the ATM owner’s fee will be deducted from your checking account. Additional fees may apply.

PERSONAL IDENTIFICATION NUMBER - In connection with your participation in the EFT programs, we have issued you your own PIN (Personal Identification Number). Each time you wish to make an EFT, you must communicate your PIN. To ensure that no unauthorized transactions are made on your account, you should take all reasonable precautions to prevent any other person from learning or using your PIN. For example, you should never keep any material containing your PIN with or attached to your Card or any information about your account.



  • For security reasons, there are limits on the number of transactions you can make using ATMs, POB and POS facilities.

ATM Card AND POB - You may withdraw up to $500 each time you use the card, with a maximum of $500.00 each 24 hour period provided the funds are available from your account.

POS - There is no limit to the number of POS transactions per day providing the funds are available from your account.

ACCESS DENIAL - You will be denied the use of the Card if you exceed the daily withdrawal limit, do not have adequate funds available in your account, or you do not enter the correct Personal Identification Number. The receipt provided by the terminal will notify you of the denial. There is a limit on the number of such denials permitted. Attempts to exceed the limit will result in machine retention of your Card. The number of attempts that result in machine retention is not revealed for security reasons.

Overdrafts - You promise to pay the Credit Union immediately upon demand for any negative (overdraft) balance arising in your Account, unless you have available overdraft privileges. If you do not have overdraft privileges, the Credit Union may deduct the amount of any overdraft on your Account from any other account you have with the Credit Union. Debit card transactions will be processed before checking transactions or any other debit transaction each day. You will be assessed an NSF fee for each transaction that attempts to post for which there are insufficient funds. Repeated overdraft situations may result in the loss of your Debit card privileges.

Right to Stop Pre-authorized Payments - If you have arranged to have regular payments made from your Account, you can stop any of these payments. Call the Credit Union at 585-458-9220 or write us 1546 Lyell Avenue, Rochester, NY 14606. We should receive notification at least 3 business days before the payment is scheduled to be posted to your account. If you call, the Credit Union may also require you to put your request in writing within 14 days of your call.

Refusal to Honor Card - The Credit Union is not liable for the refusal or inability of any electronic terminal to honor the Card or to complete a withdrawal from your Account, or for their retention of the Card. The Credit Union is also not responsible for the refusal of a merchant or financial institution to honor the Card or for their retention of the Card.

Foreign Transactions - Transactions that are initiated in foreign countries and foreign currencies will be charged to your account in U.S. dollars. The conversion rate to U.S. dollars will be at (1) the wholesale market rate or (2) the government mandated rate, whichever is applicable, in effect one (1) day prior to the processing date, increased by one percent (1%).

General - To the extent permitted by law, you agree to pay reasonable costs, including attorneys’ fees in the event the Credit Union sues you to enforce this Agreement. This Agreement is binding upon your heirs, personal representatives and successors and if more than one, jointly and severally.



Receipts - You will get a receipt at the time you make any transaction using an ATM, POS or POB facility.

Periodic Statements - You will receive a monthly statement which will show all EFTs during the period covered by the statement.

LIABILITY FOR UNAUTHORIZED TRANSACTIONS - Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. Telephoning us is the best way of keeping your possible loss down. You could lose all the money in your account; however, if you tell us within (2) business days, you can lose no more than $50 if someone used your Card or PIN without your permission.

If you do NOT tell us within (2) business days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transactions that you did not make, tell us AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you will not recover any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money had you told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.

ADDRESS AND TELEPHONE NUMBER - If you believe your Card or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission or for any reason you wish to contact us about your account:

Call: (585) 458-9220

Write: General Manager
Focus First Federal Credit Union
1546 Lyell Avenue
Rochester, NY 14606

BUSINESS DAYS - Our business days are Monday, Tuesday, Wednesday, and Friday from 9:00 am until 4:00 pm. Thursday hours are from 9:00 am to 6:00 pm. Holidays are not included.

FAILURE TO MAKE TRANSACTIONS - If we do not complete a transaction to or from your account on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  • If, through no fault of ours, you do not have enough money in your account to make the transfer.
  • If, the Terminal where you are making the transaction does not have enough cash.
  • If the Terminal was not working properly and you knew about the breakdown when you started the transaction.
  • If the money in the account is subject to a Court Order restricting its removal from the account or is the subject of a dispute.
  • If we believe in good faith that the transaction is being started without your authorization.
  • If our failure to complete the transaction is justified by any provision of this Agreement or any other agreement between you and us concerning your account or by law or applicable regulation.
  • If the right to use your card has been cancelled.
  • If circumstances beyond our control (such as fire or flood) prevent the transaction, despite reasonable precautions that we have taken to prevent the occurrence.
  • There may be other exceptions not stated here.

DISCLOSURE OF ACCOUNT INFORMATION - In the regular course of business, we will disclose information about your account, or the transactions affecting your account:

  • Where it is necessary for completing transfers;
  • In order to verify the existence or condition of your account to a third party such as a credit bureau or merchant;
  • In order to comply with applicable laws, governmental regulations, or legal process
  • If you give us your written permission.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS - Call or write us at the address or number listed on this page as soon as you can if you think your statement or receipt is wrong or if you need more information about a transaction listed on your statement or receipt. We must hear from you no later than 60 days after the first statement on which the problem or error appeared was sent to you.

  • Tell us your name and account number.
  • Describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is in error or why you need more information.
  • Tell us the dollar amount of the suspected error. We will tell you the results of our investigation within 10 business days after we hear from you, and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will recredit your account within 10 business days for the amount you think is in error so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not recredit your account.

If we determine that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. If we have provisionally recredited your account during the investigation and determine that there was no error, we will notify you of the date on which we will redebit your account and the amount to be redebited. You should make certain that your account contains sufficient funds to cover this debit. If an overdraft occurs during this period, we have the right to collect the amount from you. If this happens, your right to participate in the specific Program under which the debit was made will be suspended, and you will not be considered for reinstatement until you pay for all such debits.

TERMINATION - We may cancel any or all EFT services at any time for any reason. The cancellation will take effect immediately unless we determine otherwise. As soon as you learn of the cancelIation, you must stop using the EFT service and return the card (if applicable) to us at once. If you use your card at a terminal after we have cancelled your right to use the card, it may not be given back to you. You may terminate your participation in the Program, but you must do so by writing to us at the address we have given you. Your participation shall be terminated on the business day after we receive your written notification. You agree not to close your account unless you first notify us and stop using the EFT Services. You agree to pay us for any cash or services which remain unpaid after termination. Termination of this Agreement in no way affects your responsibility for EFTs occurring before termination or made using your Card or PIN after termination. You may not assign your rights under this Agreement and any attempted assignment will be void.

NOTICES AND CHANGES OF ADDRESS - Any notice we send to you will be sent by regular mail to your mailing address as currently shown in our records. You must promptly notify us in writing of a change in your address. A fee will be accessed to your account for each undeliverable item.

EVIDENCE - In any legal proceeding involving this Agreement or your card, a copy of this agreement kept by us in the regular course of our business is to be admitted in evidence as an original of this Agreement.

CONFLICTS - If any part of this Agreement conflicts with any applicable law or regulation, the law or regulation will control. If any part of this Agreement is determined by a court to be invalid, the rest will remain in effect.

CARDS ISSUED TO MORE THAN ONE PERSON - If cards relating to your account are issued to more than one person, all those persons will be individually and jointly liable under this Agreement. We can send or deliver any notice concerning this Agreement or any cards to any one of them, and it will be binding on all of them.

ENTIRE AGREEMENT - This Agreement constitutes the complete agreement between you and us concerning EFT Services. By performing an EFT or authorizing someone else to do so with respect to your account, you agree to be bound by all provisions of this Agreement. Any legal question concerning this Agreement will be decided in accordance with New York State Law and, to the extent applicable, Federal Law.

AMENDMENTS - We may change the terms of this Disclosure Statement and Agreement at any time. You will receive written notice of the changes to the extent required by law.

RESPONSIBILITY - You are responsible for any transaction made by you or by anyone else you authorize to use your Card or PIN.



This policy statement applies to "transaction" accounts. Transaction accounts, in general, are accounts which permit an unlimited number of payments to third persons and an unlimited number of telephone and preauthorized transfers to other accounts of yours with us.
Checking accounts are the most common transaction accounts. Our policy is to make funds from your deposits available to you on the first business day after the day we receive your deposit. At that time, you can withdraw the funds or we will use the funds to pay checks that you have written.

Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.

For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and Federal holidays. If you make a deposit after our regular business hours or on a day we are not open, we will consider that the deposit was made on the next business day we are open.

Longer Delays May Apply - In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit. However, the first $100 of your deposit will be available on the first business day. If we are not going to make all of the funds from your deposit available on the first business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you need the funds from a deposit right away, you should ask us when the funds will be available. In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:

  • We believe a check you deposited will not be paid.
  • You deposit checks totaling more than $5,000 on any one day.
  • You redeposit a check that has been returned unpaid.
  • You have overdrawn your account repeatedly in the last six months.
  • There is an emergency, such as a failure of communications or computer equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the eleventh (11) business day after the day of your deposit.

Special Rules For New Accounts - If you are a new member, the following special rules will apply during the first thirty days your account is open: The first $5,000 from a deposit of U.S. Treasury checks will be available on the first business day after the day of your deposit. The excess over $5,000 will be available on the ninth business day after the day of your deposit. Funds from deposits of cash and the first $5,000 of a day's total deposits of cashier's, certified, teller's, traveler's and state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,000 will be available on the ninth business day after the day of your deposit. If you do not make the deposit in person to one of our employees, the first $5,000 will not be available until the second business day after the day of your deposit. Funds from all other check deposits will be available on the thirtieth business day after the day of your deposit.





RATE INFORMATION - THIS IS A VARIABLE RATE ACCOUNT. The dividend rate and annual percentage yield on this account may change every quarter as determined by the Credit Union Board of Directors.

COMPOUNDING AND CREDITING FREQUENCY -Dividends will be compounded and credited quarterly on the ledger balance. Dividends will be forfeited if the account is closed prior to the end of the quarter.

MINIMUM BALANCE TO OPEN THE ACCOUNT - The minimum balance required to open this account is $5.00.

MINIMUM BALANCE TO OBTAIN THE ANNUAL PERCENTAGE YIELD DISCLOSED - You must maintain a minimum balance of $5.00 in your account each day to obtain the disclosed annual percentage yield.

COMPUTATION METHOD - Dividends are calculated by the daily balance method which applies a daily periodic rate to the principal in the account each day.

ACCRUAL OF DIVIDENDS - Dividends will begin to accrue on the business day of your deposit.

TRANSACTION LIMITATIONS - You may make up to six (6) withdrawals per quarter from your share account at no charge. If you exceed this limitation, you will be charged a fee for each withdrawal. In addition, the number of free check withdrawals per day will be limited. Please refer to the fee schedule for additional information.

NATURE OF DIVIDENDS - Dividends are paid from current income and available earnings, after required transfers to reserves at the end of a dividend period.


RATE INFORMATION - Interest paid on average daily balances over $1,000.




FEES - The Credit Union will assess fees for Insufficient Funds, Stop Payments, Copies of Checks, Returned Deposits, Overdraft Transfers, Statement Reproduction, Involuntary Closing of Account. Refer to current fee schedule for charges.



Rate Information - This is a fixed rate account. The dividend rate and annual percentage yield are disclosed on the available rate sheet. This rate is determined by the Credit Union Board of Directors. You will be paid this rate until maturity. The annual percentage yield is based on the assumption that dividends remain on deposit until maturity. A withdrawal will reduce earnings.

Compounding and Credit Frequency - Dividends are compounded and credited quarterly to the ledger balance.

Minimum Balance to open the Account - $500.00

Minimum Balance to obtain the Annual Percentage Yield Disclosed - You must maintain a minimum balance of $500 in your account to obtain the annual yield disclosed.

Computation Method - Dividends are calculated by the daily balance method which applies a daily periodic rate to the principal in the account each day.

Accrual of Dividends - Dividends will begin to accrue on the business day of your deposit.

Transaction Limitations - You may not make any deposits into your account before maturity. Redemption before maturity is allowed if it is because of the death of any owner; is due to the termination of the owners membership; or is a result of the voluntary or involuntary liquidation of the Credit Union. You may make withdrawals of posted dividends from your account before maturity.

Maturity Date - You will receive a notice of share certificate maturity a minimum of 15 days in advance of the maturity date. If your instructions for renewal are not received by the Credit Union prior to the maturity date, the balance will automatically be redeposited for the same term at the prevailing rate.

Early Withdrawal Penalties - Penalties may be imposed for withdrawals of the principal before maturity. If the term of the certificate is less than 12 months, the early withdrawal penalty is the equivalent of 90 days interest. For certificates with terms of 12 months or greater, the early withdrawal penalty is the equivalent of 120 days interest.



The following information represents the Online Account Access agreement between you and Focus First FCU and states the terms and conditions applicable to using the Online Account Access Services. When you access or permit any other person to access the Online Account Access Services, you agree to the terms and conditions of this agreement. This agreement is in addition to any other agreements which may apply to the account(s) you may have with Focus First FCU. Please read this entire document before using the Online Account Access service.

As used in this agreement the words “we”, “our” and “us”, and “FFFCU”  mean the financial institution and any agent Focus First FCU may, at its sole discretion, involve in the provision of Online Service and the words “you” and “your” mean the account holder(s) and anyone with the authority to deposit, withdraw, access Online Services, or exercise control over the funds in the account.

(1)  Security

Security of our members’ account information is a priority to  which Focus First FCU is committed. Focus First FCU has used state-of-the-art technology in the development of this site to facilitate this security. In order to access the online banking services offered by FFFCU, a member must currently have an account with FFFCU. Members are then required to enter their account number and a temporary password. One you go through this process you will be given instructions for creating  a user name and new password using a secure internet browser.

Please observe the following guidelines to protect against fraud:

  • Do not give out your account information, member access number, user name, or password.
  • Never leave your account information out in an open area (including your PC screen) where it could be accessible to others.
  • Never send privileged account information (account number, password, etc.) via any public or general email system.
  • Never leave your PC unattended while you are within the online banking system.
  • Under no circumstances will a Focus First FCU employee ever request your password via the Internet or any other type of contact. Do not respond to such a request even if the individual claims to represent FFFCU.

In order to maintain secure communications and reduce fraud, you agree to protect the security of your numbers, codes, marks, signs, public keys or other means of identification. We reserve the right to block access to our online services to maintain or restore security to our site and systems, if we reasonably believe your access codes have been or may be obtained or are being used by an unauthorized person(s).

(2)  Virus Protection

Focus First FCU is not responsible for any electronic virus or viruses that your computer may encounter at our site. We suggest that you routinely scan you PC and diskettes using a reliable virus product to detect and remove any viruses found.

(3)  Email

You may contact us using a general or public email with questions pertaining to maintenance and/or problem resolution issues. Please do not send or request sensitive information such as account numbers, passwords, financial information, etc., via any general or public email system. Email is not a secure method of communication over the Internet and we recommend you do not send confidential information by email.

(4)  Service Charges and Fees

Once you are an enrolled user or our online service, you may be charged a monthly and/or usage fee. See our current “Fee Schedule” for further information. If a fee is assessed, you  authorize us to automatically deduct all applicable charges and fees from your primary eligible checking account you have with us.

(5)  Reporting Unauthorized Transactions

If you believe that an unauthorized transaction has been or may be conducted from your account without your permission, call (585) 458-9220 or fax us at (585) 458-4771.

(6)  Business Days and Hours of Operation

Our business days are Monday through Friday except for Federal bank holidays. You can access your account(s) using our online account access 24 hours a day, seven days a week, except during any special maintenance periods.

(7)  Your Responsibility

You are responsible for all transfers you authorize using the online account access. If you permit other persons to use our online account access or your access codes, you are responsible for any transactions they authorize from your linked deposit accounts. You should notify us immediately at (585) 458-9220 if you believe any of your accounts have been accessed or your access codes have been taken or used without your permission. Telephoning us right away can help you reduce possible losses. To  the extent a transaction is an electronic fund transfer, you can lose no more than $50 if you notify us within two business days of discovering any unauthorized use of the online account services or your access codes. However, you can lose as much as $500 if you do not notify us within two business days of discovering the unauthorized use and we can prove that we could have prevented the unauthorized use had we been notified.

Further, if you do not report unauthorized transactions that appear on any of your periodic statements within 60 days and after such statements are mailed or electronically transmitted to you, you risk unlimited losses on transactions made after the 60-day period if we can prove we could have prevented the unauthorized use had we been notified within this 60 day period. If as good reason (i.e. a long trip or a hospital stay) kept you from letting us know, we will consider extending the time periods.

(8)  Our Responsibility

We, or a third party acting as our agent, are responsible for completing fund transfers on time according to your properly entered and transmitted instructions. However, neither we nor the services provider will be liable:

  • If you do not have adequate money in a deposit account to complete a transaction from the account, or if that account has been closed;

  • If you have not properly followed software or service instructions on how to make a transfer;

  • If you have not given complete, correct and current instructions so that a transfer can be made;

  • If withdrawals from an eligible account have been prohibited by a court ordered garnishment or other legal process;

  • If we or our agent reasonably believe that a transaction may be unauthorized and, based thereon, the transaction is not completed;

  • If your equipment and/or the software were not working properly and this problem should have been apparent to you when you attempted to authorize a transfer or bill payment;

  • If circumstances beyond our or our agent’s control prevent making a transfer or payment despite reasonable precautions that we have taken. Such circumstances include, but are not limited to, computer failure, telecommunication outages, postal strikes and other unrest, delays caused by fire, floods, and other natural disasters.

There may be other exceptions to our liability as stated in the “Terms and Conditions of  Your Account” brochure which was provided to you at your account opening.

(9)  Electronic Fund Transfer Error Resolution

In case of errors or questions about payment service transactions or other electronic transfers initiated from your deposit account(s) under the online account services, contact us immediately. Telephone us at 585-458-9220 or fax us at 585-458-4771 . If you think your statement is wrong or if you need more information about a transaction on the statement, we must hear from you no later than 60 days after we send or deliver the first statement on which the problem or error appeared.

To report an error you must provide us with the following information:

  • Tell us your name and account number(s).

  • Describe the suspected error or the nature of the problem, or describe what information you need.

  • Tell us the dollar amount of the suspected error.

If you tell us verbally, we may require that you send us your complaint or question within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question, in which case we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within 10 business days, we may not credit your account during the investigation.

If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

(10)  Liability for Loss or Erroneous Data

You or Focus First FCU will bear the liability or the risk of any error or loss of data, information, transactions or other losses, which may be due to the failure of their respective computer system or third-party communications providers on which you or the Credit Union may rely. We shall have no liability to you for any damage or other loss, direct or consequential, which you may incur by reason of your use of your computer system.

(11)  Changes/Interruptions in Services

We may on a regular basis perform maintenance on our equipment or system, which may result in interrupted service or errors in the online account service. We also may need to change the scope of our online account services from time to time. We will attempt to provide prior notice of such interruptions and changes but cannot guarantee that such notice will be provided.

(12)  Performance of Software and Electronic Services

In no event will we or our officers, directors, employees, or agents be liable to you for any consequential, incidental or indirect damages arising out of the use, misuse, or inability to use the online account services, or for any loss of data even if we have been informed of the possibility of such damages. WE MAKE NO WARRANTY TO YOU REGARDING YOUR EQUIPMENT OR THE SOFTWARE, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.

(13)  Privacy

You agree we may release, or assist in the release of, credit card and other account information to a third party as may be necessary to process a transaction or resolve disputes.

(14)  Ownership of Materials

The content and information on our site are the property of Focus First FCU. It should not be duplicated or copied by any means.

(15)  Severability

If any provision of this agreement is void or unenforceable in any jurisdiction such ineffectiveness or unenforceability shall not affect the validity of enforceability of such provision in any other jurisdiction or any other provision in that or any other jurisdiction.

(16)  No Signature Required

When any payment or other online service agreement generates items to be charged to your account, you agree that we may debit your designated eligible account or the account on which the item is drawn without requiring your signature on the item and prior notice to you.

(17)  Amendment of This Agreement

We may change the terms of this agreement at any time. You will receive written notice of the changes to the extent required by law.

(18)  Assignment

We may assign its rights and delegate its duties under this agreement to a company affiliated with us or to any other party.

(19)  Termination

Either you or we may terminate this agreement and any service provided hereunder at any time upon giving at least ten (10) days prior written notice of termination to the other party. Previously authorized fund transfers will continue until we have a reasonable opportunity to act upon your termination notice. Once we have acted upon your termination notice, we will make no further transfers from your account, including any fund transfers you  have previously authorized. We reserve the right to terminate or to discontinue support of any software or equipment without written notice.

(20)  Entire Agreement

This agreement is the entire agreement between you and us and it supersedes any marketing or other similar material pertaining to the online account services delivered in writing, verbally, or obtained at our site or the site of an Internet Search Provider.



To assure the continued privacy and confidentiality of your personal financial information, your credit union observes these practices and procedures:


We collect nonpublic information about you from some or all of the following sources:

  • Information we receive from you on applications or other forms;
  • Information about your transactions with us, our affiliates, or others; and
  • Information we receive from a consumer reporting agency.


We do not disclose any nonpublic personal information about our members and former members to affiliates or non-affiliated third parties except as permitted by law.


We restrict access to nonpublic information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with Federal regulations to guard your nonpublic personal information.

Credit union members and the public may receive copies of this notice of privacy practices by contacting the credit union.



(Routing and Transit #222 382 137)

We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

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